Shipping policy

Thank you for visiting and shopping at our store. The following are the terms and conditions that constitute our Shipping Policy.

All orders are typically processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping is free on all purchases from our store.

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will typically become active and trackable within 24–48 hours of receipt.

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

Please double-check your shipping address during checkout. We are not responsible for unfulfilled orders or packages returned to the sender due to an incorrect, incomplete, or invalid address provided by the customer.

If you receive your order damaged, or if your tracking status shows "delivered" but you have not received the item, please contact our support team immediately at highmarkshopify@gmail.com. We aim to respond to you within 1 business day, but note that it may take up to 3 business days for us to reply. Please save all packaging materials and damaged goods before filing a claim.